importance of operations management in tourism and hospitality industry

In undertaking the maintenance role, the manager ensures that all operations of engineering equipment and procedures follow the hotel guidelines and government regulation. Engineers should renovate roofs, walls, and ceiling boards besides replacing window glasses in order to meet guests’ expectation as per the vision and mission of the resort (Quinn 2012, p. 69). The manager is responsible for synchronising marketing and promotional activities geared towards meeting clients’ demands. Scholars This study found out that price is tied to quality of services and products. The database is updated daily, so anyone can easily find a relevant essay example. The hotel’s sales and marketing strategy offers training services for managing revenue flows, sales processes, and e-commerce in order to increase revenue and profitability. Supply chain performance crosses both functional lines and company boundaries. Any glitch in product not being available at the right time can result in drop in customer interest and demand which can be disastrous. Methods for determining how well a potential supplier fits the criteria: Obtaining a Dun & Bradstreet or other publicly available financial report. June 3, 2019. https://ivypanda.com/essays/management-of-tourism-and-hospitality-operations-management/. Communication is a vital element in involving staff, making them enthusiastic, and cooperative towards establishing a positive attitude and readiness to improve and implement new standards, policies, and procedures. Executive managers and departmental managers should study market trends to come up with appropriate and reasonable room rates and discounts offered to various groups depending on urgency and demand (Testa & Sipe 2012, p. 656). https://phdessay.com/tourism-and-hospitality-operations-management/, Free Tourism Dissertation: African Tourism Industry, Importance and Development of Heritage Tourism in City of Bath (U.K), Purpose of Evaluating Customer Service Policies. They argue that quality is one of the most important determinants of price not only in hospitality industry but also in other industries as well. The first goal is to encourage executive members and the other staff members to take responsibility in order to provide quality services to encourage high business beliefs, principles, and practices amongst various departmental members (Quinn 2012, p. 74). The Front Office Manager who comes under the direct supervision of the Director of Rooms and supervises the Front Office Department, Important of Front Office Department to the Hotel. It helps in developing the synergies between the various operations that are separated by time and space. Firstly, the problem could be originated from the internal factors. Tourism management refers to the activities associated with travel planning. The hospitality industry is one of the most important industries in the world that has been growing at unique rate owing to the increased rate of globalization. From this position, it would follow that the student of hospitality management would gain most from operations management if its approaches were to be tested by application in the context of that industry. Tourists who travel for recreation or leisure purposes is related to tourist management. The findings of this study are important since they show the importance of integrating OHS and quality systems. In the hospitality industry the customer related activities such as food and beverage production and service, housekeeping, Front office management are given utmost importance. 48 Vitosha Boulevard, ground floor, 1000, Sofia, Bulgaria Bulgarian reg. Maintain precise room statistics, and room key inventories. Maintenance strategy bridges the gap between maintainers and engineers thus helping the resort to utilise its assets effectively, safely, and profitably. .Continuity: Long term service, recognition of repeat guests, remember names, guest histories. We will write a custom Essay on Management of Tourism and Hospitality Operations Management specifically for you for only $16.05 $11/page, Organisation chart for the Arabian Desert Resort. Therefore the author suggests setting up a program that will assist in monitoring go standards of services to enhance quality. Please note: Hospitality and Tourism Operations Management, THM1, is open to international students only. In a manufacturing company, for example, members of the team typically would include representatives from purchasing, quality, engineering and fabrication. The `selection, design and operation' of a `productive system' … While a manager may think that their service are quality, customer many think otherwise. With technology development, the Reservation Department can, on real time, access the number and types of rooms available, various room rates, and furnishings, along with the various facilities existing in the hotel Edgar Dsouz. Ability to meet current and potential aptitude requirements, and do so on the desired delivery schedule. Inventory means value and is an asset of the company. Lack of capital is often the most critical challenge that a successful manager or leader faces as its very success creates this and it quickly becomes a vicious circle. Retrieved from https://ivypanda.com/essays/management-of-tourism-and-hospitality-operations-management/. To find whether hotels usually do change their pricing and quality strategy when their rating is affected in such consumer guides. In this module you will examine the importance of this dynamic industry and the key issues affecting the structure, organisation and management of the Tourism and Hospitality industry. In addition, it is the role of the sales manager to improve the facilities, maintain awareness of factors, which affect the hotel, and to gain a deeper perceptive of the needs and feelings of the hotel’s clients. 1, pp. It also refers to the quality provided to the people who have visited an individuals’ place. Yet, notwithstanding certain critical voices, more and more businesses, including hospitality companies, are embracing CSR. This study revealed that employee behaviours whether negative or positive are well correlated with customer satisfaction. (2019, Apr 02). Given the cross-functional environment of many supply chain improvements, your metrics must prevent “organizational silo” behaviour which can hinder supply chain routine. It will build a positive working environment that enhances its reliability, dedication, and hard work besides endeavouring to be outstanding by undertaking all its activities with sincerity and decent manner to guarantee a fair return on its investments. Requesting a formal quote, which includes providing the supplier with specifications and other requirements (for example, testing). It is important to understand that TQM is s wholesome approach which doesn’t only look at one aspect of quality management but concentrate on quality in on all aspects. It’s the most aspiring issue which hinders the work at the work place and creates a substance of non judgemental circumstances for the front line managers. Operations management has acquired great significance in the recent years due to an increase in the number of trans-national companies, whose operations are spread across the continents. The faces of the staff repair the atmosphere in the hotel for the customers. Cimacio, B et al. Inventory turnaround refers to the number of times the inventory is sold and replaced in a period of twelve months. In addition, monthly review of market analysis is not only necessary in understanding guests’ needs and preferences in order to embrace different brands but also in identifying the best technology and property management systems. It needs to learn, embrace, and insist on proper safety and security of chemicals and equipment for cleaning the rooms. Moreover, it seeks to determine the effectiveness of the new marketing approaches in retaining customers in a hospitality industry. Quality enhancement is important in determining the rating of hotels in hospitality industry. Consequently, only those advertisements geared towards increasing sales and are consistent with the mission and vision statements are important. The manager should follow the basic principles of food and beverages in planning the menu as it is not only the most essential tool in creating the power to bring clients into the resort but also to improve the image of the hotel depending on its content and the manner it is set. "Management of Tourism and Hospitality Operations Management." Supply Chain Strategies are the critical backbone to Business Organizations today. … Following the HACCP model, this is an important point and there should be efforts to enhance quality at this point. 3, pp. Tourism and hospitality operations management. In their review of different factors affecting quality in the Ramada Encore London West shows that the growth of tourisms industry in different parts of the world have led to increased attention to quality assurance in the hospitality industry. Therefore, all managers do either informal or formal planning in a bid to determine where the hotel is and where it is heading by establishing goals for enhancing productivity and satisfying guests and employees. If OHS is not integrated with quality management system, most organization can degenerate from health participatory process to mere bureaucratic management tool. Besides, modern social marketing strategies, which are done via social media sites such as tweeters, facebook, and YouTube among others, attract appropriately large market segments while the all-inclusive approach to e-commerce schemes helps to maximise profits, control sales reservation, “optimise brand loyalty programs, and channel strategy analysis’’(BMTE N311 2012). Confirmation of quality system status either by on-site assessment, a written survey or request for a certificate of quality system registration. The fruition of supply chain is correlated to different elements of progress in the business context referred to as performance capacity, innovation and clock speed. The presentation of the hotel should be in such a way that it attracts the eyes of the clients. Designed for university and college graduates seeking a career in the tourism and hospitality sector, this program will focus on applied knowledge in the field of hospitality operations within a global economy, encompassing the planning and management of hospitality businesses of … The case of Ramada Encore London West discusses how total quality management has been used in London in the enhancement of quality in thehospitality industry. It implies that to enhance quality, hotels must understand the important factors that are used by consumers to assess quality of services and products and henceforth improve them. Information Technology has played an important role in the hospitality and tourism industry over the last decade. 15 Hospitality and Tourism Management Career Options: Not a day goes by that we hear information on COVID-19 impact on hospitality businesses.Yet the hospitality and travel industry is all set up to start again too with flying colors. Taking employees and clients here will pay you dividends in the future as it will encourage loyalty and continue bringing in valuable income. That means that the system of working as a family and in a healthy atmosphere be supplemented and enhanced to face any number of customers in the hotel. Going from certain tourism attractions, they take upon themselves the manufacture of those products that are required by tourists, assembling the different basic and complementary tourism services that are offered by numerous services suppliers, and further, distributing them to the retailers, or directly to the tourists. When hospitality managers have carried out these two step process they will be in an excellent position to make decisions that will both improve the quality of hospitality services provided and guest perceptions of them. An operations manager should be more proficient regarding his/her department when operating a staff of Tourism and Hospitality. June 3, 2019. https://ivypanda.com/essays/management-of-tourism-and-hospitality-operations-management/. Hotel management, just as the name says, involves managing operations in a hotel or resort. The manager holds vital authorities over the operation of the hotel usually reporting directly to the Resort owner (Kattara, & Saad 2008, p. 315). 8 no. The Journal of Quality Assurance in Hospitality & Tourism serves as a medium to share and disseminate new research findings, theoretical development and superior practices in hospitality and tourism service quality. The increasing use of electronic communication benefits business with efficiency gains but can be detrimental with the interaction with clients. Maintainers and engineers can employ several maintenance strategies (Madeleine, & Svetlana 2009, p. 180). “Fear was that very shortly the resort may loose another star… but for the last few years, the numbers have been bad and getting worse, and he (manager) did not seem to know what to do about it’’(BMTE N311 2012). While HACCP is an important factor in quality enhancement process that has been used in large food manufacturers, it has been slowly employed in the small business especially in the hospitality industry. Since the resort is treading on a risky trend, planning can extremely assist in reducing such risks by compelling the departmental managers to focus and anticipate changes so they can plan methods to react to those impending changes (Quinn 2012, p. 77). Human Resource Management in Tourism and Hospitality Industry: Recruitment Policy Alexandros Tzoumas Student Number: 1102110011 Thessaloniki, November 2013 Supervisor: Rita Mano & Stefanos Giannikis. Employees of Ramada Encore London West have a lot of influence on the quality of service offered by the organization. Even though logistics and supply chain is considered an operations management strategy in the hotel and other service industries, they can use these strategies to help add value to their properties. This study identified the need to use the quality triangle in hospitality industry including focus on customers, team work approach to unify goals, and use of scientific approach in decision making. Team members should include personnel with technical/applications knowledge of the product or service to be purchased, as well as members of the department that uses the purchased item. By not giving any heed to the needs, the managers sometimes bring a bad and deliberate reputation to the designation and the atmosphere gives no other chance rather than to leave. This acknowledges that total quality management is a concept that has gained increased use in the hospitality industry. You are free to use it for research and reference purposes in order to write your own paper; however, you must. It requires giving careful thought to the linkages between particular service encounters and others in the service chain. Motivating are its significant elements p. 651 ) which means that CSR underpins their organizational modus.... Housekeeping managers monitor guests ’ criticisms, inventory requirements and incoming verification required ) about a industry... They can be implemented on focussing on the presentation of its departments and its of! Can prevent an issue from becoming a crisis situation on these factors IvyPanda 's free database of academic paper.. 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