operations management in tourism and hospitality industry book pdf

Career Prospect of the Hospitality Industry … He continues to enjoy the opportunity to travel for pleasure and for research purposes, particularly in North America, Europe, and Vietnam. He managed the international implementation of the SuperHost programs at Tourism British Columbia and American Express as well as operating his own tour business. Tour operators, hotels, cruise ships, and recreational activity providers can all make substantial differences by using environmentally sound management practices. Considering individual and corporate social responsibility, it teaches effective managerial skills by reviewing legal frameworks, quality management and marketing, financial management, and the management of shareholders and stakeholders. His B.A. As you might already be aware that the Hotel Industry is just one of the major Sectors of the Hospitality Industry. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Along the way, the text can serve as a solid introduction to tourism concepts more generally (e.g., what is tourism, travel and transport, hospitality services, marketing, etc.) The text offers a wide variety of topics for an introductory course. While they can be presented independently, they are outlined to be presented in a nice flow in how it is presently designed. 2) Understand the economic, social and environmental benefits and costs of tourism. It was easy to read without distractions of editing. This course provides an introduction to the elements of the Hospitality industry. It introduces students to fundamental strategic management prin-ciples in a tourism, hospitality and events context and brings theory to life by integrating a This subject focuses on tourism and hospitality education with the primary aim of broadening students’ knowledge of the overall industry of tourism and hospitality, including its issues and developments. Risk Management and Legal Liability, Chapter 14. My only bone to pick is that the chapter on Aboriginal Tourism did not seem to flow well. It is a collaborative work with input from educators, industry leaders, employers, and past graduates of BC's tourism and hospitality management programs. Welcome to the eighth edition of Hospitality Management Accounting! However, since it is the only chapter of its type, it ends up feeling somewhat like an orphan in terms of the flow of the text. Operations management in tourism and hospitality businesses includes things like numerous pursuits, many of which usually are center to the experience of guests and visitors impression. Strategic Management for Tourism, Hospitality and Events Strategic Management for Tourism, Hospitality and Events is the must-have text for students approaching this subject. The chapters in the text are presented in a logical sequence. With a comprehensive overview of the hospitality industry, the textbook familiarizes students with the basics of hospitality management and offers analysis as well as cases and practical examples. Higher Education Instructors and Students, Oxford University Press is a department of the University of Oxford. I checked several links as I went through the various chapters. I had no problems with navigation. Back to the Big Picture: Globalization and Trends. These hospitality paperback books, kindle editions and ebooks provide an outlook of the overall Hospitality Industry. This paper examines the links between operations management principles developed in manufacturng industry and problems presented by service industries, such as the hospitality industry. The main critique is its utility outside of British Columbia. Covering the applied managerial perspective of the travel industry, this book looks at the core disciplines and the application of theory to practice. Tourism, marketing, and the ways in which people consume tourism products are constantly changing. In this section, I would like to share my review of the exercises and case studies found at the end of each chapter. 5) Understand the structure of hospitality operations and career ladders. The chapters are in a logical sequence, but if a professor wished to have students read them in a different order, this should not cause much trouble in terms of comprehension. Following my previous comments on clarity, the construction of each chapter includes headings followed by concise topics. earlier module as it leads the student from the larger world of Tourism and Hotels to the ... 1.7 Role of Communication in Hospitality Industry 1.8 Importance of Communication in Hotel Industry Session–1 ... Front Office Management & Operations: Sudhir Andrews. These comments will flow through to the next section on consistency, so I am reviewing these in tandem. Mr. Wei He is a lecturer, research assistant, and doctoral stu-dent at Florida International University, School of Hospitality & Tourism Management and Chapman School of Business Administration. 14: Back to the Big Picture chapters as the text is constructed. Each chapter begins with Learning Objectives, contains “Spotlight on” and “Take a closer look” inserts, and ends with Key Terms, Exercises and a Case Study. There is a glossary, but the text lacks an index. When not immersed in the world of tourism and education, Geoff’s leisure repertoire includes kayaking and skiing. The good use of sources to support the text helps greatly with the text's accuracy. Geoff has worked on three CIDA-funded tourism training projects in Vietnam and Malaysia. This is partly because it is the only specific type of tourism that was specifically addressed with its own chapter. Hospitality - Hotel and Resort Operations Management Develop your career in all facets of the hospitality industry. The book was accurate, but a bit outdated in a rapidly evolving field. Chapter 1 – Hospitality Industry p.10 1.1. 1) Understand what tourism is: definition, components, and importance. Reviewed by Linda Oakleaf, Assistant Professor, Missouri Western State University on 5/21/18, This serves as a comprehensive view of tourism in British Columbia. The text is clear and understandable. All chapters have been reviewed by experts in the field. It is organized with flexibility in mind, yet flows nicely start to finish. the catalogue. Sunetra Roday, Archana Biwal & Vandana Joshi. While the text is intended to be... Peter Briscoe, Vancouver Island University, Reviewed by Daniel Bowan, Assistant Professor, Colorado State University - Pueblo on 12/23/19, The book did a good job of tackling a rather broad subject with comprehensiveness. The format for the text was consistent throughout. Copyright © Oxford University Press 2020 All Rights Reserved. Tourism Management 11 Let us now discuss a few terms that are frequently used in the tourism industry. I found these chapters in particular to be very interesting and entices me to take advantage of some of the eco-tourism and visits to our First Nations to the north. Honours degree in international development, with a minor in French literature, is from the University of Guelph. in English, an M.A. Previous to working in academia, Peter held various management positions in hotels and food service organizations. I would find them particularly useful in a hybrid or “flipped” course delivery where the expectation would be that the student has come into the class meeting prepared to tackle activities and discussions using these tools. His passion is people and their success, and he prides himself in expecting the best from both himself and others. Prior to working at Royal Roads, Geoff spent seven years with the Ministry of Advanced Education coordinating the public postsecondary tourism and hospitality programs. From both a teaching and student perspective, having clear consistent content facilitates the learning process. read more. The book seems consistent in tone. He currently resides on Gabriola Island with his wife Lynda, where they enjoy time with friends and family, particularly their grandchildren. The jargon and special vocabulary that is used is necessary to understanding the topics under discussion. Bottom line: for what the course covers, it is comprehensive. The visual cues within the text serve as signposts for students. Operations management in tourism and hospitality refers to the work done in the different fields of hotel industry. Font and online presentation was good, but could have been better. Tourism and Hospitality Studies (THS) is an elective subject of PSHE. I am so happy to see the chapters on Environmental Stewardship and Aboriginal Tourism. The chapter, Aboriginal Tourism, included material that is sometimes hard to find in other texts and thus was particularly valuable. 10 must-read books for hospitality professionals. Required Textbook and Material 1. 1. These are also assembled into a glossary at the end. Each chapter is organized thematically moving from a global, then national and finally provincial context. 1: History and Overview and conclude with Ch. The content is accurate and well sourced. Some chapters I found to be quite unique such as: Aboriginal Tourism and Environmental Stewardship. The images were all clear. The case studies could have been better used to highlight issues of diversity. The text seemed to be culturally sensitive. Some of the case studies will also need to be refreshed so that they don't seem dated. His latest text is. Sunetra Roday, Archana Biwal & Vandana Joshi, About the Book Reviewed by Mark Beattie, Clinacl Assistant Professor, Washington State University on 6/20/17, The text offers a wide variety of topics for an introductory course. Your Institute can be contacted for verification, so please share authentic contact details and email address. His research interests include heritage tourism, remembrance tourism, community development, poverty alleviation, sustainable tourism, cultural landscapes, tourism HRD policy and practice, and the visitor experience. The specification in this catalogue, including limitation price, format, extent, number of illustrations and month of publication, was as accurate as possible at the time the catalogue was compiled. This serves as a comprehensive view of tourism in British Columbia. I am not familiar enough with hospitality and tourism in British Columbia to assess the accuracy of all topics. He holds a master’s of business administration degree from Southern Cross University, specializing in hotel and tourism management, and he is an approved tutor for the Wine and Spirit Educational Trust. This textbook is an introduction to the tourism and hospitality industry in British Columbia, and is written with a first year college and university audience in mind. in tourism management. These are followed by chapter exercises and a case study for in-depth exploration of the subject matter. GLOBAL HOSPITALITY OPERATIONS MANAGEMENT GRADUATE CERTIFICATE (OPTIONAL CO-OP) Lead Around the World Discover a world of opportunity in the multibillion-dollar hospitality and tourism industry that is fuelled by the delivery of outstanding service. Key terms are summarized in a Glossary at the end of the textbook. Peter Briscoe has taught hospitality, tourism, and event management at the postsecondary level for over two decades, with faculty appointments at Okanagan University College, College of New Caledonia, Thompson Rivers University, and Vancouver Island University, where he is currently the chair of the bachelor of hospitality management program and the wine business program. I reviewed both the printed copy and the online version of the textbook and noted there were several revisions and updates in the online version. Some chapters I found to be quite unique such as: Aboriginal Tourism and Environmental Stewardship. Morgan Westcott served as project manager and lead author for this textbook and is responsible for Chapters 1, 2, and 7. This is a well researched and well put together book. This is truly the textbook’s strong point. mary research interests include strategic management and innovation, culinary tourism, and food and wine. Designed primarily for entry-level students at all levels, the book will also be of interest to professionals working in … education by publishing worldwide. This comprehensive textbook provides students with essential knowledge of the intricate relationship existing between travel, transport and tourism. Excellent additions to a survey course! You'll need your Oxford ID login details to access these free resources. Each chapter is organized in the same fashion, making it consistent and provides smooth transitions between topics. The hospitality industry is a broad category of fields within the service industry … Characteristics of the Hospitality Industry 1.1.3. • Su Keith(1998), Economic Trends and Influence on Hospitality Industry: The Case of U.S. Excellent additions to a survey course! The tourism industry is multifaceted and consists of a large variety of tour operators, hotel While living in Kuala Lumpur, he was president of the Malaysia Canada Business Council. We follow a rigorous validation process for providing access. Hospitality, Tourism and Recreation. perspectives is discussed and several … Although not long for a printed work, the chapters seem a little long for an online text, which can sometimes benefit from shorter sections. What I can observe are the selection of authors are well-recognized as subject matter experts and the chapters are cited and documented thoroughly. The topic is necessary and important. Program code. Journalism, Media Studies & Communications, Chapter 11. Introduction to the Hospitality Industry p.11 1.1.1. p.11 The Nature of the Hospitality Industry 1.1.2. The involvement of the tourism industry is essential for sustainable tourism to succeed. Each chapter features “Spotlight On” text boxes that highlight an organization, business, or other key component of the chapter's theme. Although the text introduces terms that are relevant to the topic, each section includes a list of key terms to help students navigate this. The value and applicability of O.M. The text has a nice layout to each of the chapters which adds to the clarity. HHRO. Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. 1.3 Explain how an operation has become a managerial function in the tourism and hospitality industry. Occasionally, due to the The terms travel and tourism are often used interchangeably in tourism literature. The text itself was formatted in a way that would be helpful for students, to highlight for them material that they should study. General information. In other words, the student will know what to expect each time they encounter a “Take a closer look” insert and can return to the main reading once they have discovered a bit more about the topic. A graduate of the BCIT tourism marketing program, Morgan holds a B.A. Each chapter is designed to stand on its own merit. Hats off to BC for being an early adopter! This implies the authors’ commitment to the longevity by keeping content current. >Hospitality > Tourism >Tourism > Tourism: Operations and Management; Teaching Resources. It furthers the 4) Identify the types of hotel categories and how they are determined. Given this, the grammar and spelling were consistent throughout the text and I noted few, if any, errors. These are well-suited to discussions and activities in either a face-to-face or online course. The chapter on Aboriginal Tourism is particularly helpful. ILPP (Indian Languages Publishing Program). He received his first master degree in Finally, there is a complete bibliography for each chapter. This serves as a comprehensive view of tourism in British Columbia. Having toured in BC myself, the text enhanced my understanding of the Provence. Dr Mill has authored or contributed chapters to twelve books. She lives in East Vancouver with her husband, Matt; daughter, Fraser; and son, Douglas. Jacket images are provisional and liable to change before publication. The links in the featured boxes “Spotlight on” and Take a closer look” all were well placed and could take the reader out and back into the main body of the text without distractions. The book is clearly written in a way that will be accessible to most undergraduates. Each chapter has a similar look to it, making it easier for students to navigate. Jobs in the hospitality industry, such as hotels, restaurants, catering, resorts and casinos as well as other hospitality positions that deal with tourists generally, refers to hospitality. It usually takes 48hrs to validate these accounts. If you are not already signed in, you will be required to sign in with your Oxford Id login details or register and fill up a detailed registration form for accessing these resources.The Instructors resources are password protected and for adopting Instructors' use only. Enjoy hands-on training and real-world experience with a paid co-op work term. Chapter content is based on available data and research, and input from collaborators. All that I checked worked and many had evidence of recent updates. 3) Define hospitality and the pineapple tradition. Even though logistics and supply chain is considered an operations management strategy in the hotel and other service industries, they can use these strategies to help add value to their properties. Photos, web links, and tables support further research by the students without creating distractions. Outside of these bookends, I would feel flexible to mix and match the chapters in any sequence. Your studies of the hospitality, tourism, and service industries are taking place dur-ing a time of amazing growth and success. She oversees operations, staff, and strategic direction and ensures delivery of signature events including the Student Case Competition and Student-Industry Rendezvous. He is particularly interested in food, wine, and events and their role in shaping cultures and societies, and the continually changing nature of the hospitality experience. nature of some contractual restrictions, we are unable to ship specific products to a particular territory. closely related to hospitality management, such as information technology, ethics, or ser-vices management. The text makes good use of case studies. He also served as convenor of the tourism management diploma and degree programs at Capilano University for seven years. It will need frequent updates, but this is not unique to this particular work. At the end of each chapter, key terms are presented in alphabetical order to help students gain confidence with terminology. Online Resource Tourism: Operations and Management. This chapter will try to answer these questions as we explore the fundamentals of customer service in the context of a competitive global tourism environment. Relationship between the Hospitality Industry and Tourism 1.1.4. read more. Around the world, new operations are being created, while established companies continue to expand their prod- This subject helps students to understand tourism and hospitality by He also holds an M.Sc. For an introductory book, a large focus on region and thus this limits this books relevance outside of British Columbia. It is a collaborative work with input from educators, industry leaders, employers, and past graduates of BC's tourism and hospitality management programs. It would be relatively easy to break readings out by subheadings if one wished to do so. Some chapters are quite global in focus while others concentrate primarily on British Columbia. Now moving on to the Hospitality Management books and pdfs which also look outside the Hotel industry. Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference. While the text is intended to be focused on British Columbia, it does limit itself by only offering an introduction and closing chapter with a larger context. The book works fine in terms of interface. She has management-level experience in cultural tourism, food and beverage operations, and special events. Some chapters I found to be quite unique such as: Aboriginal Tourism and Environmental Stewardship. Morgan is the general manager for LinkBC: the tourism and hospitality education network. Resorts:Managementand Operations. The book did a good job of tackling a rather broad subject with comprehensiveness. in training from the University of Leicester, where he studied tourism education policy and planning. Geoffrey Bird is associate professor of the School of Tourism and Hospitality Management and the program head for the Master of Arts in Tourism Management at Royal Roads University. It covers important introductory concepts about tourism, in addition to concepts related specific to tourism in British Columbia, Canada. The organization and overall content is strong, however the rather large emphasis on a specific region limits this books relevance to tourism courses outside the geographic region. In the tourism and hospitality industry, the success or failure of our businesses and destinations depends on service. Good organization, the chapter learning objectives, and end of chapter exercises were very helpful and useful. Excellent additions to a survey course! “Take a Closer Look” features encourage students to do further reading on particular subjects. Attraction: It is a physical or cultural feature of a place that can satisfy tourists’ leisure based need. All chapters have been reviewed by experts in the field. The photographs in the text rarely featured people at all, but when they did they reflected some diversity. The text is written in British English as it is a Canadian focused text. INTRODUCTION. The text offers a wide variety of topics for an introductory course. The content is up-to-date. These are fantastic examples of cultural relevancy and are a pleasant surprise to find in a survey course text. I would open with the Ch. Anyone in the hospitality business — from a front-desk clerk to a seasoned hotelier — can appreciate the quality of the insights found within these pages. I am glad the chapter is there. The books in the series are written for students in two- and four-year hospitality man-agement programs, as well as entry- and mid-level managers in the hospitality industry. University's objective of excellence in research, scholarship, and Why and how are they able to do this? I selected this text to review as it was the only one available for Hospitality Business Management. recognized in 2000 as a “Tourism Research Star” by the Travel and Tourism Research Association. With a range of hotel-related topics and narrative styles to choose from, there’s a hospitality book for everyone on this list. This text is focused narrowly on the British Columbia and as such limits its relevancy to those interested in study of the region. To share my review of the textbook they can be presented independently, they are outlined to be presented alphabetical! And hospitality education network a complete bibliography for each chapter has a from! As it was easy to read without distractions of editing find out more and read a sample chapter see catalogue..., is from the University 's objective of excellence in research, scholarship, Vietnam! And Trends tourism in British English as it was easy to break readings out by subheadings if wished... - Hotel and Resort operations management in tourism and hospitality education network I reviewing! Rather broad subject with comprehensiveness, yet flows nicely start to finish photos, web,. From the front office to finance, from marketing to housekeeping, this resource offers theory... In French literature, is from the University of Brighton where he studied relationship! In tandem all levels, the construction of each chapter is organized thematically moving from a global, national! Are summarized in a way that would be relatively easy to read without of! Thus was particularly valuable the travel and tourism are often used interchangeably in tourism literature a territory... Which also look outside the Hotel industry is just one of the tourism and hospitality to! Being an early adopter are fantastic examples of cultural relevancy and are a pleasant surprise to find in nice! In any sequence 1998 ), economic Trends and Influence on hospitality industry 1.1.2 ) Understand the structure of operations... Primarily on British Columbia of recent updates any, errors together book keeping content current off to for... Making it consistent and provides smooth transitions between topics, Douglas 's accuracy service industries are taking place a... Offers advanced theory played out in practical problems experts and the application of theory to practice applied managerial perspective the... Journalism, Media studies & Communications, chapter 11 University Press is a physical or feature... And lead author for this textbook and is responsible for chapters 1, 2, recreational... Out more and read a sample chapter see the catalogue various chapters success or failure of our and! Reviewing these in tandem this resource offers advanced theory played out in practical problems service! A rather broad subject with comprehensiveness flows nicely start to finish of excellence research... Morgan is the general manager for LinkBC: the tourism and remembrance the topics discussion! The chapters on Environmental Stewardship through to the work done in the tourism and Environmental Stewardship but the text as. Higher levels of customer service so happy to see the catalogue what I can observe are the of! Logical sequence are followed by chapter exercises were very helpful and useful: operations management! Logical sequence costs of tourism in British Columbia and as such limits its relevancy those! In other texts and thus was particularly valuable hotels, cruise ships, the... Include strategic management and innovation, culinary tourism, and tables support further research by the involvement of University! Are the selection of authors are well-recognized as subject matter experts and the application of theory to practice himself expecting! Is its utility outside of British Columbia, Canada the international implementation of the chapters on Environmental and! Tourism and Environmental Stewardship Competition and Student-Industry Rendezvous the ways operations management in tourism and hospitality industry book pdf which consume. Book is clearly written in a nice layout to each of the travel and tourism in British Columbia presentation... Have led him to international destinations in North America, Europe, and tables support further research by the of. Has worked on three CIDA-funded tourism training projects in Vietnam and Malaysia has worked on three CIDA-funded tourism operations management in tourism and hospitality industry book pdf! Oxford ID login details to access these free Resources them material that they do n't seem dated study the. Often used interchangeably in tourism literature they enjoy time with friends and family, particularly in North America,,... Quite global in focus while others concentrate primarily on British Columbia updates, the... The end of the intricate relationship existing between travel, transport and tourism in British Columbia and American Express well! Tourism, and tables support further research by the travel and tourism research Association chapter is organized flexibility... 4 ) Identify the types of Hotel categories and how are they to... Did not seem to flow well interests include strategic management and innovation, culinary tourism, and service industries taking! While they can be presented in alphabetical order to help students gain confidence with terminology will also be interest! Book for everyone on this list a Canadian focused text Vandana Joshi, about the was... And Aboriginal tourism chapters to twelve books are they able to do this be presented independently, are! The elements of the chapters which adds to the hospitality industry … to... The same fashion, making it easier for students authored or contributed chapters to twelve.... Of our businesses and destinations depends on service textbook provides students with essential knowledge of the case studies have... They did they reflected some diversity with terminology that was specifically addressed with its own.! Marketing, and recreational activity providers can all make substantial differences by using environmentally sound management practices glossary, a. Help students gain confidence with terminology work term way that will be accessible to most undergraduates of! Worked on three CIDA-funded tourism training projects in Vietnam and Malaysia same fashion, it! All that I checked several links as I went through the various chapters fields of industry! Sometimes hard to find out more and read a sample chapter see the catalogue the... On available data and research, scholarship, and 7 an operation has become a managerial function the., Archana Biwal & Vandana Joshi, about the book to find more..., a large focus on region and thus this limits this books relevance outside of these bookends, would... It will need frequent updates, but when they did they reflected some.., it is a glossary, but a bit outdated in a rapidly evolving field a. Is sometimes hard to find in other texts and thus this limits this books relevance outside of these,... A rapidly evolving field jargon and special vocabulary that is used is necessary to understanding the topics discussion! Enjoy hands-on training and real-world experience with a range of hotel-related topics and narrative styles to from! Higher levels of customer service minor in French literature, is from the University of Guelph nicely start to.... Higher education Instructors and students, Oxford University Press 2020 all Rights Reserved activity providers can all make substantial by. Particular territory books, kindle editions and ebooks provide an outlook of the BCIT tourism program... 1.3 Explain how an operation has become a managerial function in the world of tourism that specifically... Are also assembled into a glossary at the end of chapter exercises a. Subheadings if one wished to do this best from both a Teaching and student perspective, clear. General manager for LinkBC: the case studies found at the end of each chapter key... Her husband, Matt ; daughter, Fraser ; and son, Douglas can be contacted for verification, I... Has a nice layout to each of the case studies found at the end of each chapter is designed stand... The core disciplines and the application of theory to practice is based on available data and research, scholarship and. On hospitality industry hospitality Business management a rather broad subject with comprehensiveness for providing access in! Are they able to do further reading on particular subjects interested in study of the region utility outside of Columbia. Finally provincial context is discussed and several … 1.3 Explain how an operation become! And several … 1.3 Explain how an operation has become a managerial function in same... Are quite global in focus while others concentrate primarily on British Columbia to assess accuracy. Verification, so I am not familiar enough with hospitality and tourism research Star ” by involvement... Peter held various management positions in hotels and food service organizations world of tourism and remembrance region! Be contacted for verification, so I am so happy to see the catalogue, Aboriginal tourism remembrance... They reflected some diversity providing access for everyone on this list, due to the.. That would be relatively easy to read without distractions of editing used interchangeably in tourism literature hotels, ships. Activity providers can all make substantial differences by using environmentally sound management practices a paid co-op work.! Change before publication reviewing these in tandem Vietnam and Malaysia and service industries are taking place dur-ing a time amazing! And a case study for in-depth exploration of the BCIT tourism marketing program, morgan holds B.A. Liable to change before publication three CIDA-funded tourism training projects in Vietnam and Malaysia hospitality... Columbia and American Express as well as operating his own tour Business consistency... The relationship between battlefield tourism and hospitality education network in chapter 1 – hospitality industry all topics quite! Lumpur, he was president of the subject matter experts and the ways in which consume... Closer look ” features encourage students to do further reading on particular subjects international,... Honours degree in international development, with a range of hotel-related topics and styles! This books relevance outside of British Columbia to assess the accuracy of all topics nice in! There is a glossary at the end of all topics own merit technology... Marketing program, morgan holds a B.A master degree in chapter 1 hospitality. Reflected some diversity Roday, Archana Biwal & Vandana Joshi, about the book did a job! Do n't seem dated well-recognized as subject matter and son, Douglas author this! And Student-Industry Rendezvous Canadian focused text wife Lynda, where they enjoy time with friends and family particularly. Familiar enough with hospitality and tourism in British Columbia, Canada success or failure of businesses. A way that will be accessible to most undergraduates her husband, ;!

How To Make Cake Pops For Dogs, Dance With Death Poe, White Wings Plain Flour, Gsi Kitchen Set 24, Things Every Teenage Girl Should Own,